Job Description
Immediate opportunity! Join our dynamic team at Nexus Solutions Group as a Customer Service Specialist in Jacksonville, FL. We're seeking a motivated professional to deliver exceptional support experiences while driving customer satisfaction and retention. This role offers rapid onboarding and direct impact in a collaborative, fast-paced environment.
As a key member of our customer experience team, you'll resolve inquiries, maintain client relationships, and contribute to process improvements. Our ideal candidate thrives in problem-solving situations and values teamwork. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service-related issues within SLA targets
- Document interactions accurately in CRM system and identify process improvement opportunities
- Collaborate with sales and technical teams to deliver seamless customer experiences
- Maintain positive customer relationships through proactive communication
- Adhere to compliance protocols and data security standards
- Contribute to team performance metrics and customer satisfaction goals
Qualifications
- Minimum 2 years customer service experience in B2B or B2C environment
- Proficiency with CRM platforms (Salesforce experience preferred)
- Exceptional problem-solving and conflict resolution abilities
- Strong written and verbal communication skills
- Ability to multitask in fast-paced settings while maintaining accuracy
- High school diploma or equivalent; associate degree preferred
- Immediate availability to start within 7 days
- Positive attitude with customer-first mindset