Job Description
Join our dynamic team immediately as a Customer Service Specialist at Phoenix Solutions Group! We're seeking motivated professionals to deliver exceptional support experiences while building rewarding careers in Arizona's thriving business hub. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment designed for rapid growth.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and internal knowledge bases
- Document interactions accurately in Salesforce and escalate when necessary
- Collaborate with cross-functional teams to improve service workflows
- Meet/exceed quality metrics for first-call resolution and customer satisfaction
- Participate in continuous training programs to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively while maintaining attention to detail
- High school diploma or equivalent; associate's degree preferred
- Must pass background check and drug screening
- Available for flexible scheduling including weekends