Job Description
Join our dynamic team in Oklahoma City and launch your career immediately! Premier Support Solutions is seeking passionate individuals to provide exceptional customer experiences. We offer competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Start your new role this week! Apply now to join our award-winning customer service team and make a real impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to resolve complex escalations
- Meet and exceed performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to improve customer experience workflows
- Maintain thorough knowledge of company products and services
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Excellent communication and problem-solving abilities
- Ability to work flexible shifts including evenings and weekends
- Valid Oklahoma driver's license for occasional on-site requirements
- Background check and drug screen required