Job Description
Join NYC's fastest-growing customer support team! We're urgently hiring motivated individuals to deliver exceptional service to Fortune 500 clients. This immediate-start role offers competitive pay, comprehensive training, and career advancement opportunities in the heart of Manhattan.
Why Join Us?
• Same-week onboarding
• Health/dental/vision benefits
• 401(k) with company match
• Prime Midtown location
• Performance-based bonuses
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and service issues with first-call resolution focus
- Document cases accurately in Salesforce CRM system
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly customer satisfaction targets
- Participate in ongoing product training sessions
- Maintain 95% attendance and punctuality standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Flexible availability (weekend/evening shifts possible)
- Basic Spanish language skills (strongly preferred)
- Positive attitude and problem-solving mindset