Job Description
Join our dynamic team at Tampa Bay Solutions Group! We're urgently seeking motivated Customer Service Specialists to fill immediate openings in our Tampa headquarters. This is your chance to launch your career with a rapidly growing company offering competitive compensation, comprehensive benefits, and a supportive work environment. No experience required – we provide full training!
Why Apply Today?
• Start immediately
• On-the-job training provided
• Health, dental, and vision insurance
• 401(k) with company match
• Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with team members to improve service protocols
- Meet/exceed monthly performance metrics (quality, speed, resolution)
- Participate in ongoing product knowledge training
- Contribute to positive team culture through collaboration
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and critical thinking abilities
- Proficient with Microsoft Office and CRM software
- Positive attitude with customer-first mindset
- Available for flexible shifts including evenings/weekends
- Quick learner with adaptability to new technologies