Job Description
Immediate opening for a dynamic Customer Service Specialist in New York! We're seeking energetic professionals to join our high-performing team at CityConnect Solutions. This urgent opportunity offers competitive pay, comprehensive benefits, and rapid onboarding. Perfect for candidates ready to start immediately and make an impact in a fast-paced environment.
Join our mission to deliver exceptional client experiences while advancing your career in one of America's most vibrant cities. Apply today to secure your spot in this limited-time opportunity!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and product complaints using CRM systems
- Collaborate with sales team to upsell premium services
- Maintain 95% customer satisfaction rate through proactive communication
- Document interactions and update customer records in Salesforce
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Exceptional verbal and written communication skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent (college preferred)
- Flexible availability including weekends
- Valid NY work authorization