Job Description
Join our dynamic team at Jacksonville Connect Solutions and start your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our growing client base. This is a direct-hire opportunity with competitive pay, comprehensive benefits, and room for rapid advancement. If you thrive in fast-paced environments and excel at problem-solving, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Identify opportunities for process improvements
- Meet or exceed daily performance metrics
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends/holidays as needed
- Positive attitude with customer-first mindset