Job Description
Join our dynamic team immediately as a Customer Service Specialist at Boston Dynamics Solutions. We're seeking energetic professionals to handle high-priority client inquiries and ensure exceptional service delivery. This is a rare opportunity to start your career with a leading tech innovator in Boston's vibrant Seaport District.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Collaborate with technical teams to resolve complex product issues
- Maintain detailed customer interaction records in CRM system
- Contribute to process improvement initiatives
- Support weekend and evening shifts as needed
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced environment
- Available for immediate start and flexible scheduling