Job Description
Start Immediately in Baltimore, MD! We're seeking a dynamic Customer Service Representative to join our award-winning team. This is a temporary-to-perfect opportunity offering competitive pay, flexible scheduling, and rapid career growth. If you thrive in fast-paced environments and excel at problem-solving, apply today!
Our ideal candidate will deliver exceptional customer experiences while supporting our growing tech client base. Enjoy comprehensive training, modern workspaces, and a supportive team culture. Positions fill quickly – don’t miss this chance to launch your career in Baltimore’s booming tech sector!
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital communications
- Resolve technical inquiries and service disruptions with empathy and efficiency
- Document interactions in CRM systems while maintaining 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Participate in continuous improvement initiatives for customer experience
Qualifications
- Minimum 1 year customer service experience in tech or B2B environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced, high-pressure situations
- Strong problem-solving abilities with attention to detail
- Valid US work authorization and reliable transportation