Job Description
Join our dynamic team immediately as a Customer Service Representative at Premier Solutions Group! We're expanding our Fort Worth operations and seeking motivated professionals to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries
- Process transactions and maintain accurate records
- Collaborate with team members to ensure seamless service delivery
- Utilize CRM systems to track interactions and update customer profiles
- Meet performance metrics including call quality and resolution targets
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proficient with basic computer applications
- Customer service mindset with problem-solving aptitude
- Reliable transportation to Fort Worth office
- Ability to pass background check and drug screen