Job Description
Join our dynamic team at KC Connect Solutions and make an immediate impact! We're seeking a motivated Customer Service Representative to support our growing client base in Kansas City. This is a fantastic opportunity to launch your career with a forward-thinking company offering competitive compensation and flexible scheduling. If you're a people person with a knack for problem-solving, we want to hear from you today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Maintain detailed knowledge of company products and services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with strong problem-solving abilities
- Reliable transportation to our Kansas City location