Job Description
Join our dynamic team at Heartland Industries for an immediate full-time opportunity as a Customer Service Representative in Kansas City, MO. We're seeking motivated individuals to deliver exceptional service to our growing client base. This role offers competitive pay, comprehensive benefits, and rapid onboarding to start your career journey immediately.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders efficiently
- Document all interactions in CRM systems with precision
- Collaborate with cross-functional teams to enhance service delivery
- Meet daily performance metrics for resolution times and customer satisfaction
- Continuously update product knowledge through training resources
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and resilience under pressure
- Available for flexible shifts including weekends
- Must pass background check and drug screening