Job Description
Join our dynamic team in Houston with immediate start opportunities! Houston Solutions Group is seeking passionate Customer Service Representatives to deliver exceptional experiences for our growing client base. This role offers competitive pay, comprehensive training, and rapid career advancement paths. Work in a modern downtown office with flexible scheduling options and full benefits package.
Responsibilities
- Handle 50+ inbound/outbound customer inquiries daily via phone, email, and chat
- Resolve technical issues using CRM software (Salesforce experience preferred)
- Document cases accurately in ticketing systems with 95%+ accuracy
- Collaborate with technical support teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product/service offerings
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with Microsoft Office Suite and ticketing systems
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- Basic technical troubleshooting knowledge
- Flexible availability including evenings/weekends
- Positive attitude with solution-oriented mindset