Job Description
Join our dynamic team at Apex Solutions Group as an Immediate Hire Customer Service Representative! We're seeking energetic professionals to deliver exceptional support to our growing client base in Albuquerque. This contract role offers rapid onboarding and competitive compensation, making it perfect for individuals ready to start immediately. If you thrive in fast-paced environments and excel at problem-solving, we want to hear from you today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with precision
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve escalations
- Maintain performance metrics above 95% customer satisfaction
- Participate in bi-weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and multitasking abilities
- Availability to work flexible shifts including weekends
- Must pass background check and drug screening
- Albuquerque residency required for in-office coordination