Job Description
Join Boston's fastest-growing customer service team! We're seeking motivated individuals to fill immediate full-time positions at our downtown headquarters. As a Customer Service Representative, you'll be the face of our innovative tech solutions company, delivering exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with rapid advancement opportunities. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve technical issues and troubleshoot product concerns
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Meet or exceed monthly performance metrics (CSAT, FCR)
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Ability to thrive in fast-paced, high-volume environment
- Proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving and critical thinking abilities
- Customer service experience preferred but not required
- Must be available for flexible shifts including evenings/weekends
- Valid work authorization in the United States