Job Description
Join our dynamic team at Houston Tech Solutions Inc. as an Immediate Hire Customer Service Representative! We're expanding rapidly and seeking motivated professionals to start immediately. This full-time position offers competitive pay, comprehensive benefits, and a fast-paced, supportive environment. If you're ready to launch your career with a forward-thinking company in Houston's thriving tech sector, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product support for software solutions
- Document interactions in CRM systems and maintain accurate records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving and communication skills
- Ability to work flexible shifts including evenings and weekends
- Must pass background check and drug screening