Job Description
Join our dynamic team in Dallas, TX! We're hiring immediately for a Customer Service Representative role with immediate start. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for career changers or experienced professionals seeking rapid onboarding. Apply now to begin your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet daily performance metrics including call handling time
- Document interactions and identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening
- Valid Texas driver's license if field support needed