Job Description
Join our dynamic team in Phoenix and start earning immediately! Phoenix Solutions Group is seeking motivated Customer Service Representatives to join our growing operations. This is a direct-hire position with competitive compensation and immediate benefits. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer calls and emails
- Resolve customer inquiries regarding products and services
- Document interactions in CRM system with precision
- Collaborate with team members to resolve complex issues
- Meet/exceed daily performance metrics
- Participate in ongoing training programs
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Previous CRM experience preferred
- Positive attitude and problem-solving mindset