Job Description
Join our dynamic team in Miami and start immediately! Global Solutions Inc. is seeking a highly motivated Customer Service Representative to deliver exceptional client experiences. This is a direct-hire opportunity with competitive compensation and comprehensive benefits.
As a key member of our support team, you'll resolve inquiries efficiently, build client relationships, and contribute to our award-winning service culture. We offer flexible scheduling, professional development opportunities, and a collaborative work environment.
Responsibilities
- Handle high-volume inbound/outbound customer calls, emails, and chats
- Resolve product inquiries, billing issues, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify upsell opportunities for existing clients
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to work flexible hours including weekends
- Spanish fluency strongly preferred
- Proven problem-solving abilities
- Positive attitude under pressure