Job Description
Join our dynamic team immediately! NextGen Solutions Inc. is seeking a passionate Customer Service Representative to deliver exceptional experiences for our growing client base in San Diego. This is a rare opportunity to start your career without delay in a supportive, fast-paced environment.
As a key member of our client success team, you'll be the first point of contact for customers, resolving inquiries with empathy and efficiency. We offer comprehensive training, competitive benefits, and a modern workspace in the heart of downtown San Diego. Perfect for career changers or recent graduates ready to hit the ground running!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and service inquiries within SLA targets
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer value
- Participate in weekly team performance reviews
- Adhere to company compliance and privacy policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- San Diego local residency required (no relocation assistance)