Job Description
Join our dynamic team at Apex Global Solutions as an Immediate Hire Customer Service Representative in London. We're seeking proactive individuals to deliver exceptional support to our global clientele. This temporary role offers rapid onboarding and immediate impact, perfect for professionals ready to contribute immediately. Enjoy competitive compensation, flexible scheduling, and a collaborative environment focused on growth.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics (response time, resolution rate)
- Contribute to process improvement initiatives
Qualifications
- Proven 1+ years in customer service or support roles
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Ability to thrive in fast-paced, high-volume environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts including weekends