Job Description
Join our dynamic team immediately! Global Solutions Ltd. seeks a passionate Customer Service Representative to deliver exceptional client experiences in our London headquarters. This urgent opening offers rapid onboarding and career growth within a supportive, innovative environment.
As the first point of contact, you'll resolve inquiries, build client relationships, and drive satisfaction metrics. We're looking for someone ready to start immediately and make an immediate impact.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and live chats with professionalism
- Resolve client issues efficiently using CRM systems and knowledge bases
- Collaborate with technical teams to address complex escalations
- Document interactions accurately in Salesforce and maintain client records
- Proactively upsell products/services based on client needs
- Meet/exceed monthly KPIs for resolution time and satisfaction scores
- Participate in continuous improvement initiatives for service quality
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask and prioritize under pressure
- Strong problem-solving and conflict resolution abilities
- Available for immediate start (no notice period required)
- Relevant certification or degree in business/customer service (preferred)