Job Description
Join our dynamic team at Jacksonville Connect Solutions and launch your career immediately! We're seeking enthusiastic Customer Service Representatives to handle inbound inquiries and deliver exceptional client experiences. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding. Perfect for career changers or those seeking immediate employment in Jacksonville's thriving business district.
Responsibilities
- Manage high-volume inbound calls and digital customer communications
- Resolve customer inquiries with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to multitask in fast-paced environment
- Problem-solving and conflict resolution abilities
- Flexible schedule availability (including weekends)
- Positive attitude with service-oriented mindset