Job Description
Join our dynamic team at Phoenix Connect Solutions and launch your career immediately! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our clients. This full-time temporary position offers rapid onboarding and competitive benefits. Work in a supportive environment where your contributions make a real impact. Start as early as next week!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex cases
- Meet daily performance metrics (AHT, CSAT)
- Participate in ongoing training programs
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Strong attention to detail and multitasking ability
- Positive attitude under pressure
- US work authorization required