Job Description
Join our dynamic team at Apex Solutions Group as an Immediate Hire Customer Service Representative! We're seeking motivated individuals to deliver exceptional support to our growing client base. This role offers immediate start date, competitive compensation, and comprehensive benefits. Perfect for those seeking fast-track career opportunities in Raleigh's thriving business district.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with first-contact resolution
- Document interactions accurately in CRM system
- Collaborate with technical teams for complex issue escalation
- Meet/exceed performance metrics for response times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2B/B2C environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Strong typing speed (40+ WPM) and multitasking ability
- Positive attitude under pressure with empathy focus