Job Description
Join our dynamic team as a Customer Service Representative at Tampa Tech Solutions. We're seeking motivated individuals to provide exceptional support to our growing client base. This immediate hire position offers competitive compensation and flexible scheduling to accommodate your needs. No experience necessary – we provide comprehensive training! If you're a people person with strong communication skills, apply now and start your career journey tomorrow.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product problems efficiently
- Update customer records in CRM systems with accurate information
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores through consistent follow-up
- Document all interactions and resolutions in our ticketing system
- Meet daily performance metrics including call volume and resolution time
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong verbal and written communication skills
- Ability to type 40+ words per minute with accuracy
- Basic computer proficiency and familiarity with CRM software
- Excellent problem-solving and multitasking abilities
- Previous customer service experience is a plus but not required
- Must be available to work evenings and weekends as needed
- Reliable transportation to our Tampa headquarters