Job Description
Start your career TODAY! Sacramento Support Hub is seeking an energetic Customer Service Representative for an immediate hire position. Join our dynamic team in the heart of Sacramento and provide exceptional support to our growing client base. This is your chance to make an immediate impact with competitive pay, comprehensive benefits, and a supportive work environment. No experience? No problem! We provide full training for motivated individuals ready to hit the ground running.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues efficiently while maintaining high satisfaction scores.
- Document interactions accurately in CRM systems and update customer records.
- Collaborate with team members to address complex customer needs.
- Meet daily performance metrics including call volume and resolution time.
- Participate in ongoing training to enhance product knowledge and service skills.
- Identify opportunities to improve customer experience processes.
Qualifications
- High school diploma or equivalent required; college degree preferred.
- Strong verbal communication and active listening skills.
- Ability to multitask in a fast-paced environment with minimal supervision.
- Basic proficiency with Microsoft Office and CRM software.
- Positive attitude with a passion for helping others.
- Reliable transportation to our Sacramento office.
- Must be able to pass background check and drug screening.
- Availability to work flexible shifts including evenings/weekends if needed.