Job Description
Join our dynamic team at Apex Solutions Group in Jacksonville, FL! We're seeking motivated Customer Service Representatives to start immediately. This is your chance to launch your career with a forward-thinking company offering competitive compensation and growth opportunities. Enjoy a supportive environment where your contributions make a real impact.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products and services
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service
- Meet performance metrics for call quality and resolution rates
- Identify opportunities for process improvements
- Maintain thorough knowledge of company offerings
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficient with Microsoft Office and CRM software
- Positive attitude with strong work ethic
- Must be available for flexible shifts
- Background check required upon hiring