Job Description
Join our dynamic team at Apex Solutions Group and launch your career immediately! We're seeking passionate Customer Service Representatives to deliver exceptional client experiences in our fast-paced Columbus headquarters. This is a direct-hire opportunity with competitive benefits and growth potential. If you thrive in energetic environments and excel at problem-solving, apply today and start your new career journey tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and product issues using CRM systems
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with Microsoft Office and CRM software (Salesforce a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Available for flexible scheduling including evenings/weekends