Job Description
Join our dynamic team immediately! TechFlow Solutions is seeking passionate Customer Service Representatives for our San Antonio headquarters. Enjoy competitive pay, comprehensive benefits, and rapid onboarding. If you excel in problem-solving and thrive in fast-paced environments, this is your opportunity to start your career today!
Responsibilities
- Handle high-volume inbound/outbound customer communications
- Resolve inquiries and technical issues with empathy and efficiency
- Document all interactions in CRM systems with precision
- Collaborate with cross-functional teams for seamless solutions
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or technical support experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Bilingual (English/Spanish) certification required