Job Description
Immediate Start Available! Join our dynamic team in Philadelphia, PA. Philly Urgent Staffing Solutions is urgently hiring motivated Customer Service Representatives for immediate placement in thriving Philadelphia businesses. This is your chance to launch your career without delay in a supportive, fast-paced environment. Enjoy competitive pay, comprehensive training, and opportunities for rapid advancement. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precision
- Collaborate with team members to improve service quality
- Meet daily performance metrics including response times
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- Positive attitude and team-oriented approach
- Must pass background check and drug screening