Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Jacksonville! We're urgently seeking motivated individuals with a passion for client success to deliver exceptional support experiences. This is your gateway to a rewarding career in customer relations with immediate start opportunities. Enjoy comprehensive training, competitive benefits, and a collaborative work environment where your growth matters.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product concerns using established protocols
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with technical teams to escalate complex cases efficiently
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Reliable transportation and punctuality
- Positive attitude and willingness to learn