Job Description
Join our dynamic team in Las Vegas with an immediate direct hire opportunity! We're seeking a passionate Customer Service Representative to deliver exceptional experiences to our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for career-driven professionals ready to start immediately.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify opportunities for process improvements
Qualifications
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent
- Positive attitude and resilience under pressure