Job Description
Join our award-winning team at Global Solutions Inc, a rapidly expanding UK-based multinational with a Jacksonville hub. We're seeking energetic Customer Service Representatives for immediate full-time positions in our vibrant Florida operations. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values growth.
Why Join Us?
- Immediate start opportunity with onboarding support
- Health/dental/vision insurance + 401k matching
- Modern downtown Jacksonville office with flexible scheduling
- Clear career advancement paths
- Collaborative team environment
Ready to launch your career? Apply now and start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve customer issues efficiently with empathy and professionalism
- Process orders, returns, and payment adjustments accurately
- Collaborate with team members to improve service processes
- Document interactions in CRM system with precision
- Meet/exceed performance metrics for satisfaction and resolution times
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- US work authorization required