Job Description
Join our dynamic team at Mesa Connect Solutions as an Immediate Hire Customer Service Representative! We're seeking passionate professionals to support our growing client base in Mesa, AZ. This contract role offers immediate start date with competitive pay and flexible scheduling. As a key member of our support team, you'll deliver exceptional service while gaining valuable experience in a fast-paced environment.
Why Join Us?
- Same-week onboarding available
- Comprehensive training program
- Modern downtown Mesa office
- Performance-based incentives
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with hardware/software products
- Process orders and manage customer accounts
- Document interactions in CRM system
- Collaborate with technical support teams
- Meet daily performance metrics (response time, resolution rate)
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Ability to work flexible hours (including weekends)
- Basic technical troubleshooting knowledge
- Valid Arizona driver's license (for occasional client visits)
- Fluent in English (Spanish bilingual a major plus)