Job Description
Join Boston Innovations Group as an Immediate Hire Customer Experience Specialist and make an instant impact in our dynamic Seaport District headquarters! We're seeking passionate professionals to elevate our client interactions immediately. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your contributions matter from day one.
As a cornerstone of our client success team, you'll be the voice of our brand, resolving complex inquiries with empathy and efficiency. This role offers rapid onboarding and immediate responsibility in a fast-paced tech-forward environment.
Responsibilities
- Deliver exceptional customer experiences via phone, email, and chat channels
- Resolve technical and billing inquiries with first-contact resolution
- Document interactions accurately in Salesforce CRM
- Collaborate with technical teams to resolve escalated issues
- Analyze customer feedback to identify service improvement opportunities
- Maintain 95%+ customer satisfaction score
- Support product launches with specialized knowledge training
Qualifications
- 2+ years customer service experience in tech or SaaS
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to thrive in fast-paced, high-volume environments
- Strong problem-solving and conflict resolution abilities
- Associate degree or equivalent experience
- Immediate availability to start within 3 days
- Boston residency preferred (commuter-friendly location)