Job Description
Are you a night owl looking for a high-impact career opportunity?
We are currently hosting a Hiring Event for Night Shift Technical Support Specialists in Columbus, OH. We are seeking driven professionals who thrive in a quiet, focused environment and want to make a tangible impact on our clients' digital infrastructure.
In this role, you will be the first line of defense for our 24/7 operations. Whether you are working from our Columbus hub or remotely from home, you will ensure seamless IT operations, resolve critical tickets, and maintain the highest standards of system security. Join us and enjoy a career that fits your lifestyle with competitive pay and comprehensive benefits.
Responsibilities
- Monitor Systems: Continuously monitor network performance, server health, and application stability during night operations to prevent downtime.
- Ticket Resolution: Efficiently triage, troubleshoot, and resolve technical hardware and software issues via remote support tools.
- Security Protocols: Enforce strict security measures and perform routine vulnerability assessments during off-peak hours.
- Documentation: Maintain accurate, detailed logs of all incidents, resolutions, and system changes.
- Client Communication: Provide clear, professional support updates to stakeholders and clients, ensuring they feel valued and understood.
- Remote Assistance: Deliver exceptional remote desktop support, guiding users through complex troubleshooting steps.
Qualifications
- Experience: Minimum of 1-2 years of experience in IT Support, Help Desk, or Technical Customer Service.
- Technical Skills: Proficiency in Windows and macOS operating systems, plus familiarity with Linux or networking concepts.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Availability: Must be willing and able to work night shifts (e.g., 10:00 PM - 6:00 AM or similar).
- Remote Work: Reliable high-speed internet and a dedicated home office setup (if applying for remote positions).
- Problem Solving: Proven ability to diagnose complex issues quickly and escalate when necessary.