Job Description
Join InnovateTech Global's diverse team in Louisville, KY as a Global Customer Support Specialist! We're seeking multilingual professionals to serve our international clientele in a dynamic, inclusive environment. Visa sponsorship available for qualified foreign candidates. Enjoy competitive benefits, cultural exchange opportunities, and career growth in a rapidly expanding tech company. Apply today to become part of our global family!
Responsibilities
- Provide exceptional customer support via phone, email, and chat for international clients
- Resolve technical issues and product inquiries in multiple languages
- Collaborate with global teams to improve customer experience
- Document support cases and maintain accurate knowledge base entries
- Identify trends and escalate complex issues to senior specialists
- Participate in cross-cultural training initiatives
Qualifications
- Fluency in English and at least one additional language (Spanish, French, German, Japanese, or Mandarin preferred)
- 1-2 years customer service or technical support experience
- Proficiency with CRM software and ticketing systems
- Strong problem-solving skills with attention to detail
- Ability to work flexible hours including weekends/weekends for global coverage
- Valid work authorization or eligibility for visa sponsorship
- Associate degree or equivalent professional experience