Job Description
Welcome to a company where diversity is our greatest asset. We are actively seeking a Foreigner Friendly Technical Support Specialist to join our team in Houston, Texas. We pride ourselves on an inclusive environment that welcomes talent from all over the world. If you have strong English communication skills and a passion for helping others, this is the perfect opportunity for you.
As a member of our support team, you will be the bridge between our complex technology solutions and our diverse client base. We offer a hybrid work model, providing the flexibility to work from our Houston office or remotely, ensuring a work-life balance that fits your lifestyle.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve technical hardware, software, and network issues via phone, email, and remote access tools.
- Customer Communication: Deliver clear, empathetic, and professional support to clients from various backgrounds, ensuring a seamless user experience.
- Ticket Management: Log and manage all support tickets accurately in our CRM system, tracking resolution times and maintaining high customer satisfaction scores.
- Documentation: Create and maintain detailed knowledge base articles and troubleshooting guides to empower other team members.
- Collaboration: Work closely with the IT engineering team to escalate complex issues and implement preventative measures.
- Training: Participate in ongoing training programs to stay updated on the latest technology trends and support protocols.
Qualifications
- Language: Native or fluent English proficiency is required to communicate effectively with US-based clients.
- Education: High school diploma or equivalent; Associate’s degree in IT or a related field is preferred.
- Experience: 1-3 years of experience in technical support or a help desk role.
- Skills: Strong problem-solving abilities, patience, and a customer-centric mindset.
- Flexibility: Willingness to work in a hybrid environment (2-3 days in Houston office).