Job Description
Join our diverse team at GlobalTech Solutions Inc. in Toledo, OH! We're seeking a Customer Service Specialist fluent in English with a welcoming attitude toward international candidates. This role offers visa sponsorship support and a culturally inclusive environment where your background is celebrated. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in our modern downtown office.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical product issues using CRM systems and knowledge bases
- Collaborate with global teams to deliver seamless cross-border support
- Document interactions and maintain accurate customer records
- Participate in quarterly cultural sensitivity training
- Contribute to process improvements for international customer workflows
Qualifications
- Fluent in English (written and verbal)
- 1+ years of customer service experience
- Valid work authorization or willingness to relocate with sponsorship
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Associate degree or equivalent experience
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution skills