Job Description
Welcome to Horizon Digital Services, a forward-thinking company committed to diversity and global talent. We are looking for a Flexible Hours Remote Customer Support Specialist to join our team in Jersey City, NJ.
We are actively seeking foreigner-friendly professionals who value flexibility and want to work in a modern, supportive environment. If you have a passion for helping others and a desire for a non-traditional work schedule, this is the role for you.
Why Join Us?
- Flexible working hours tailored to your lifestyle.
- Competitive hourly pay with performance bonuses.
- Open to international applicants (Visa sponsorship support available).
- Remote-first culture with a Jersey City hub.
Responsibilities
- Provide exceptional technical support and customer service via chat, email, and phone channels.
- Manage a high volume of inquiries while maintaining a professional and empathetic tone.
- Resolve complex issues by troubleshooting products and guiding users through solutions.
- Document customer interactions and feedback in our CRM system accurately and timely.
- Collaborate with cross-functional teams to improve product features and user experience.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- Fluent in English (written and verbal) with excellent communication skills.
- Proven experience in customer support or a related field.
- Strong problem-solving abilities and a patient, customer-centric mindset.
- Basic computer literacy and familiarity with CRM software (e.g., Zendesk, Salesforce).
- Ability to work independently in a remote setting with flexible scheduling.
- High school diploma or equivalent; Bachelor's degree preferred.