Job Description
Join GlobalTech Solutions Inc., an inclusive Charlotte-based tech leader, as a Flexible Hours Customer Support Specialist designed specifically for foreign talent. We embrace diverse perspectives and offer remote/hybrid options with adaptable schedules to accommodate different time zones and personal commitments. Our collaborative environment provides visa sponsorship assistance and cultural integration programs.
As a key member of our global support team, you'll resolve technical inquiries for international clients while leveraging your multilingual skills. We prioritize work-life balance through flexible scheduling, including evening/weekend options, and provide comprehensive training on our cutting-edge platforms.
Responsibilities
- Provide multilingual technical support via chat, email, and phone for international clients
- Document case details in CRM systems with precision and cultural sensitivity
- Collaborate with global teams to resolve complex technical escalations
- Conduct product demonstrations and troubleshooting sessions
- Maintain SLA compliance across multiple time zones
- Contribute to knowledge base articles and process improvements
Qualifications
- Fluency in English plus one additional language (Spanish, Mandarin, French, German, etc.)
- 1+ years in customer service or technical support
- Proficiency with remote collaboration tools (Zoom, Slack, Jira)
- Ability to work flexible shifts including nights/weekends
- Valid work authorization for US employment (visa sponsorship available)
- Strong problem-solving and cross-cultural communication skills
- High school diploma or equivalent (Bachelor's preferred)