Job Description
Join our dynamic team at Sunshine Solutions Group as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional experiences to our diverse clientele. No degree required—just your dedication and strong communication skills. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Miami.
We provide paid training and growth opportunities for motivated team members. If you thrive in fast-paced settings and love helping others, this is your chance to build a rewarding career without traditional educational barriers.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for response times and resolution rates
- Identify upsell opportunities during client interactions
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (no college degree required)
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Spanish fluency highly desirable
- Positive attitude under pressure