Job Description
We are looking for ambitious and eager individuals to join our team as Entry Level Technical Support Specialists. At TechSolutions Group, we believe in growing talent from within. If you are looking for a career in IT and are willing to learn, we provide comprehensive on-the-job training to help you succeed.
In this role, you will be the first point of contact for our clients, resolving technical issues and ensuring smooth operations. This is a fantastic opportunity to kickstart your career in the technology sector with no prior experience required.
Responsibilities
- Provide First-Level Support: Assist customers via phone and email with basic hardware and software troubleshooting.
- Issue Resolution: Log and track technical support tickets and resolve issues efficiently to ensure client satisfaction.
- System Navigation: Learn and navigate our internal knowledge base to provide accurate information to users.
- Remote Assistance: Perform remote desktop troubleshooting and guide users through technical processes.
- Documentation: Maintain accurate records of customer interactions and resolutions in our CRM system.
- Feedback Loop: Communicate common technical issues and product feedback to the senior technical team.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior professional experience required; we value attitude and aptitude over history.
- Technical Skills: Basic computer literacy is a plus; familiarity with operating systems (Windows/Mac) is helpful but not mandatory.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Problem Solving: Strong ability to listen actively and think critically to solve problems.
- Availability: Must be able to work full-time hours, including some weekends if necessary.