Job Description
Are you ready to launch your career in the heart of New York City? Apex Tech Solutions is seeking a motivated Entry-Level Technical Support Specialist to join our fast-paced, innovative team. We offer a comprehensive training program designed for those with no prior experience, paving the way for rapid professional growth.
Why Choose Us?
- Direct Hire Opportunity: Full-time employment with no temporary contracts.
- Competitive Compensation: Generous starting salary and performance bonuses.
- Modern Environment: Work with the latest technology in our state-of-the-art Midtown Manhattan office.
We are looking for individuals who are eager to learn, possess a strong desire to help others, and want to build a future in the IT industry.
Responsibilities
- Assist end-users with technical inquiries via phone, email, and live chat.
- Log and track technical support tickets in our CRM system.
- Learn and demonstrate proficiency with internal software and troubleshooting tools.
- Collaborate with senior technicians to resolve complex issues under guidance.
- Provide clear, friendly, and professional communication to diverse clients.
- Participate in daily training sessions and skill-building workshops.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and familiarity with operating systems.
- Strong interpersonal and verbal communication skills.
- A positive attitude and willingness to learn new technologies.
- Ability to work full-time in a dynamic office environment.
- Reliable internet connection (if remote training is involved).