Job Description
Are you ready to kickstart your career in the fast-paced tech industry? InnovateTech Solutions is looking for ambitious individuals to join our team as Entry Level Technical Support Specialists. We value potential and attitude over a traditional degree, providing a clear path for those eager to learn.
Located in the heart of Austin, TX, we offer a dynamic environment where you can grow rapidly. We provide comprehensive training, mentorship, and a clear path to promotion. If you have a problem-solving mindset and a passion for technology, we want to hear from you.
Why Join Us?
- Competitive salary with performance bonuses.
- Health, dental, and vision insurance.
- Comprehensive paid training program starting tomorrow.
- Opportunities for rapid career advancement.
Responsibilities
- Provide first-level technical support to customers via phone and email.
- Diagnose and troubleshoot basic software, hardware, and network issues.
- Document all customer interactions and solutions accurately in our CRM system.
- Collaborate with senior engineers and team members to resolve escalated tickets.
- Stay updated on new product features and knowledge base articles.
- Ensure high customer satisfaction scores through clear communication.
Qualifications
- High school diploma or GED (Associate’s or Bachelor’s degree is a plus but not required).
- Strong desire to learn and grow within the IT field.
- Excellent written and verbal communication skills.
- Basic computer proficiency (Windows, Mac, and Internet navigation).
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and home office setup.