Job Description
We are hiring immediately for a dynamic Entry Level Technical Support Specialist to join our elite team in Charlotte, NC. This is a direct hire position designed for individuals eager to launch a career in the technology sector without prior experience.
At Apex Digital Systems, we pride ourselves on a culture of mentorship and rapid growth. You will be the voice of our brand, assisting clients with technical inquiries and ensuring their success. We provide a comprehensive training program to equip you with the skills needed to excel.
What You Will Do:
- Provide exceptional customer service and technical troubleshooting support.
- Resolve complex technical queries using our knowledge base and support tools.
- Collaborate with senior engineers to escalate and resolve high-priority issues.
- Document customer feedback and technical data accurately.
- Participate in ongoing training to master our software products.
- Maintain a high level of professionalism during high-volume operations.
Why You Should Apply:
- Zero Experience Required: We teach you everything you need to know.
- Competitive Compensation: $45,000 - $55,000 starting salary.
- Full Benefits: Health, dental, and vision insurance from Day 1.
Responsibilities
- Respond to incoming customer support tickets and inquiries via phone, email, and live chat.
- Diagnose and troubleshoot software and hardware issues for end-users.
- Update and maintain accurate customer records in the CRM database.
- Communicate complex technical solutions to non-technical users in plain English.
- Identify trends in support tickets and suggest process improvements.
- Assist in the development of training materials for new support agents.
Qualifications
- High school diploma or GED is required.
- Strong desire to learn and grow within the IT industry.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing proficiency (40+ WPM).
- A valid driver's license and reliable transportation (for occasional on-site tasks).
- Ability to work full-time hours, Monday through Friday.