Job Description
Are you ready to launch your career in the fast-paced world of technology?
Apex Digital Solutions is currently urgently hiring Entry Level Technical Support Specialists in Austin, VA. We are looking for driven, ambitious individuals who want to grow their skills in a dynamic, supportive environment. No prior technical experience is required; we provide comprehensive training!
Join a team where your contributions matter. We value innovation, dedication, and the potential of fresh talent. If you are ready to step into the tech industry and build a future-proof career, apply today!
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone and email.
- Diagnose and resolve basic network connectivity problems for end-users.
- Document all technical issues, resolutions, and customer interactions accurately in the CRM system.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Collaborate with senior technicians to escalate complex issues and learn advanced troubleshooting techniques.
- Maintain a positive, professional demeanor while assisting customers with diverse technical backgrounds.
Qualifications
- High School Diploma or GED required.
- Basic understanding of computer operating systems (Windows/macOS) and internet browsers.
- Strong desire to learn new technologies and software applications.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.
- Reliable internet connection and a quiet workspace.