Job Description
Welcome to TechNova Solutions, where innovation meets opportunity. We are currently seeking a motivated and eager Entry Level Technical Support Specialist to join our rapidly growing team in San Antonio, TX.
Whether you are fresh out of college or looking to pivot into the tech industry, this is the perfect launchpad for your career. We believe in investing in our talent and providing comprehensive training to ensure your success.
Why Choose TechNova?
- Career Growth: Clear pathways for promotion within our internal tech teams.
- Competitive Pay: Salary starting at $42k with quarterly performance bonuses.
- Modern Environment: Collaborative workspace with flexible work options.
If you possess a passion for technology and a desire to help others solve problems, we want to hear from you.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via phone, email, and chat.
- Diagnose and resolve basic hardware and software issues with a focus on customer satisfaction.
- Document all customer interactions and technical solutions in our internal knowledge base.
- Collaborate with senior technicians to learn best practices and escalate complex issues appropriately.
- Maintain a professional and positive demeanor while representing the TechNova brand.
- Stay updated on the latest technology trends and company product updates.
Qualifications
- High school diploma or GED equivalent required; Associate’s or Bachelor’s degree in a related field is a plus.
- Strong written and verbal communication skills with the ability to explain complex concepts simply.
- Basic computer literacy and familiarity with operating systems (Windows, macOS).
- A proactive attitude with strong problem-solving and critical thinking abilities.
- Reliable internet connection and a home office setup (if remote).
- Ability to work full-time hours, including some evenings and weekends.