Job Description
Kickstart Your Tech Career in Memphis
Are you looking to launch your professional journey in the growing Mid-South tech scene? Memphis Digital Innovations is seeking ambitious, eager individuals to join our team as Entry Level Technical Support Specialists. We are a fast-paced, customer-focused company that values passion, curiosity, and a strong work ethic above all else.
We do not require prior experience—just a drive to learn and a desire to help others. You will receive top-tier training to become an expert in our products and services. If you are ready to turn your potential into a rewarding career, apply today!
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Troubleshoot and resolve hardware and software issues for end-users.
- Document technical tickets and track issue resolution in our CRM system.
- Collaborate with senior technicians to identify trends and improve support processes.
- Communicate complex technical information in a clear, simple, and friendly manner.
- Maintain a high level of professionalism while representing our brand to the community.
Qualifications
- High School Diploma or GED required; Bachelor’s degree is a plus but not mandatory.
- Basic understanding of computer operating systems (Windows, Mac) and internet navigation.
- Strong verbal and written communication skills with an emphasis on customer service.
- Ability to work independently as well as part of a collaborative team.
- Reliable internet connection and a quiet workspace for remote training.